Enterprise Customer Success Manager

About Nimble:

Come and shape the modern era of data and AI!!

Nimble is the first business external data platform, making data decision-making easier than ever, with our award-winning AI-powered data structuring technology Nimble connects business users with the public web knowledge.

We empower businesses with mission-critical real-time external data to unlock advanced competitors’ intelligence, price comparison, and companies’ data for sales and marketing. We translate data into immediate business value.

With Nimble, data teams build advanced AI applications that connect enterprise-ready real-time web data to their custom GPTs. Modern BI teams use Nimble to build business dashboards and unlock new opportunities with market visibility. Data is the king.

We will disrupt the traditional market intelligence space. The reward is great – we can disrupt the legacy data industry worth $ 100B and build a data connected world.

About the Role:

The Enterprise CSM is crucial in linking business needs with Nimble’s tech platform. You’ll collaborate with Account Executives, Product, and Engineering teams to ensure post-sale success, managing enterprise customers to guarantee satisfaction and value from Nimble solutions.

As the ideal candidate, you’ll grasp customer requirements, handle multiple stakeholders, and serve as a trusted technical and business advisor. You’ll work closely with developers and data engineers with enterprise customers, understanding their needs and demonstrating how Nimble’s platform can meet their business objectives.

“This is a Hybrid role, that requires 3 days a week in office – “Monday, Tuesday & Thursday”

What You’ll be Doing:

• Collaborate closely with our sales team and clients to ensure successful technical and business engagements, precise identification of requirements, and fulfillment of success criteria.
• Own the overall relationship with assigned clients, managing onboarding, implementation, and training, driving increased adoption, and ensuring renewals, expansion, and high levels of customer satisfaction.
• Provided technical guidance throughout post-sale processes, addressed complex support inquiries, and fostered strong, collaborative relationships as a trusted advisor.
• Work in synergy with Product and Engineering teams to promptly resolve customer issues, leveraging feedback for product enhancement.
• Cultivate a deep understanding of web scraping and web data domains, becoming an expert in utilizing our technology to help customers achieve their business goals.
• Proactively identify risks and opportunities, develop and execute mitigation and achievement plans for successful outcomes.

What You Should Have for the Role:

• Minimum 8 years of customer-facing experience with technical SaaS products, ideally serving engineers.
• At least 4 years of experience in enterprise customer-facing roles within startups.
• In-depth knowledge of web technologies, including HTML and CSS.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Proven ability to build rapport and trust with customer executives (VPs and CxOs).
• Demonstrated track record in managing and nurturing relationships with enterprise clients, with a focus on increasing Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Strong project management skills.
• Passion for learning new technologies and becoming an expert in your domain.
• Some experience with programming languages such as Python, Java, or Node.js is a plus.
• A Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field is a plus.
• Proficiency in working with APIs and troubleshooting logs is a plus.

Why join Nimble?

As a Customer Success Team Leader at Nimble, you’ll join a team of brilliant minds striving to solve the hardest problems affecting public data gathering at scale. If you are looking for a role where you can influence both the company culture and product experience, apply now!